Support Center

We're here to help!

Have a question or need assistance? We're here to help you get the most out of Putts & Payouts!

Contact Support

Fill out the form below and we'll get back to you as soon as possible (usually within 24 hours).

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Other Ways to Reach Us

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Email

jdub.develop@gmail.com

We respond within 24 hours

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In-App Support

Account Settings → Help & Support

Access support directly from the app

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Documentation

FAQ Section

Find answers to common questions

Frequently Asked Questions

How do I create a league?

From the main screen, tap "Create Leagues" → Fill in league details (name, scoring system, entry fee) → Tap "Create League". You'll receive a unique join code to share with members.

How do I join a league?

Tap "Join with Code" → Enter the 6-character join code provided by the league admin → Tap "Join League". If you received a link, simply tap it to join automatically.

How does the GPS distance feature work?

Enable location permissions → Select a golf course → The app uses your GPS position to calculate real-time distances to each hole. Make sure you're on the course for accurate measurements.

How is my quota calculated?

Your quota is based on your handicap and adjusts based on your recent scores. For Stableford scoring, the default quota is typically 36 points. You can manually adjust it in your profile settings.

How do payouts work?

League admins can configure payout structures (e.g., top 3, winner takes all). Entry fees are collected and distributed according to the league settings. Payment processing is handled securely through our payment partner.

Can I edit a score after submitting?

Yes! Go to the league → Scores → Find your round → Tap "Edit". League admins can also edit any member's scores.

How do I invite players to my league?

Go to your league → Tap "Invite Players" → Choose to share via text, email, or copy the join link. Players can join using the 6-character code or by tapping the link.

Is my data secure?

Yes! We use industry-standard encryption and security measures. All data is stored securely in Google Cloud (Firebase). We never sell your personal information. Read our Privacy Policy for details.

Can I delete my account?

Yes. Go to Account Settings → Privacy & Security → Delete Account. This will permanently delete your account and associated data. Note: You must leave or transfer ownership of any leagues you admin first.

What platforms are supported?

Putts & Payouts is available on iOS (iPhone/iPad), Android, and web browsers. Your data syncs automatically across all devices.

Do I need internet to use the app?

An internet connection is required for most features (syncing scores, viewing leaderboards, etc.). GPS distance calculations can work offline once course data is cached.

How do I change my profile photo?

Go to your profile → Tap "Edit Profile" → Tap your profile photo → Choose to take a new photo or select from your gallery → The photo will be uploaded automatically.

Report a Bug

Found a bug? We want to know! Please include:

Use the contact form above with category "Bug Report" or email us directly at jdub.develop@gmail.com